Privacy Policy

Last updated: April 8, 2026

1. Introduction

Welcome to CareerConcierge.io. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, including the CareerConcierge Chrome Extension.

CareerConcierge.io is operated by CareerConcierge.io, based in the Netherlands. For GDPR purposes, we act as the data controller of your personal information.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Account credentials
  • Payment information
  • Usage data and preferences
  • Communication data

3. Chrome Extension — Data Collection and Usage

The CareerConcierge Chrome Extension is designed to assist you with job applications. Here is exactly what the extension accesses and why:

Page Content Access

The extension reads webpage content — specifically job descriptions and application form questions — on websites you visit that appear to be job listings or application forms. This content is sent to our servers for AI processing to help generate tailored resumes, cover letters, and application answers.

The extension only activates on pages that match job listing or application form patterns. It does not read, collect, or transmit content from unrelated pages.

Permission Justification (<all_urls>)

The extension requires broad host access because job postings and application forms appear on thousands of different websites. The extension only processes page content when it detects a job-related page. No browsing history, passwords, or unrelated personal data is collected.

What Is Stored Locally in Your Browser

  • Authentication state (to keep you signed in)
  • Cached job extraction results — temporary and tab-scoped, cleared when the tab is closed
  • Active position context per tab

No browsing history, passwords, or personal data unrelated to job applications is collected or transmitted.

4. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Improve and personalize user experience
  • Process payments and transactions
  • Send administrative information
  • Provide customer support
  • Generate AI-assisted job application materials (resumes, cover letters, answers) via the Chrome Extension

5. Third-Party Data Processors

We share data with the following third-party processors to deliver our services. Each processor is bound by appropriate data processing agreements:

  • OpenAI — We send job page content and your profile information to OpenAI's API for AI content generation (resumes, cover letters, application answers). OpenAI's data usage policy applies to data processed through their API. See OpenAI Privacy Policy.
  • Firebase / Google Cloud — Used for hosting, user authentication, and database storage. See Google Privacy Policy.
  • Stripe — Used for payment processing. Stripe handles all payment card data; we do not store card details on our servers. See Stripe Privacy Policy.

6. Data Retention

We retain your data as follows:

  • Generated resumes, cover letters, and application answers are stored in your account until you choose to delete them.
  • Cached job extraction data stored in your browser is temporary and tab-scoped — it is cleared when you close the tab.
  • Account data (profile, preferences, generated documents) is retained until you delete your account. Upon account deletion, your data is removed within 30 days.

7. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights under GDPR:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability — you can request an export of your data at any time by contacting us
  • Withdraw consent where processing is based on consent

Legal basis for processing: We process your data on the basis of contract performance (to deliver the services you signed up for) and legitimate interest (to improve and secure our services).

Data controller: CareerConcierge.io, based in the Netherlands.

To exercise any of these rights, please contact us at hello@careerconcierge.io.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@careerconcierge.io.